Shipping Policy
Important Notice
At CASEKOO, we are committed to providing reliable and efficient shipping services worldwide. Please review the following shipping information carefully before placing your order.
Order Processing Time
Order processing time refers to the period between successful payment confirmation and shipment fulfillment, during which CASEKOO prepares and hands over your order to the logistics carrier.
For orders shipped to the United States, Japan, the United Kingdom, Germany, Australia, and Canada, selected products may qualify for local warehouse fulfillment. Orders placed on the same day are typically shipped on the next business day. CASEKOO partners with carriers such as USPS, UPS, FedEx, Amazon Logistics, and DHL for delivery services.
For orders shipped to other regions or fulfilled from our China warehouse, orders are generally processed within 1–3 business days.
Please note that during holidays, promotional events, or periods of high order volume, processing times may be extended due to logistics congestion and carrier delays.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number sent to the email address provided at checkout.
Order Processing Hours
9:30 AM – 5:30 PM EST (New York Time)
Monday to Friday (excluding holidays)
For assistance, please contact our customer support team at:
📧 support@casekoo.com
Shipping Cost & Estimated Delivery Time
| Shipping Destination | Shipping Method | Estimated Delivery Time (Excluding Processing Time) | Shipping Cost | Courier |
|---|---|---|---|---|
| United States, Japan, United Kingdom, Germany, Australia, Canada | Standard Shipping | 2–5 business days | Orders ≥ $130: FreeOrders < $130: $10–$15 | USPS / UPS / FedEx / Amazon Logistics |
| United States, Japan, United Kingdom, Germany, Australia, Canada | Expedited Shipping | 1–3 business days | Calculated at checkout based on destination | DHL / Express Carrier |
| Other International Regions (China Warehouse Fulfillment) | Standard Shipping | 8–12 business days | Orders ≥ $130: FreeOrders < $130: $10–$25 (calculated at checkout) | Varies by region |
📌 Please Note:
Final shipping costs, available shipping methods, and estimated delivery dates will be displayed at checkout after entering your shipping address.
During holidays or special promotional periods, delivery times may be extended by an additional 3–5 business days.
Limited Shipping Availability
Currently, due to logistics limitations and carrier restrictions, CASEKOO is unable to ship to certain regions, including parts of Africa, South America, Southeast Asia, Russia, and other restricted locations.
Available shipping destinations will be shown during checkout based on your shipping address.
We apologize for any inconvenience this may cause.
How Do I Know If My Order Was Placed Successfully?
Once your order is successfully placed, you will receive an order confirmation email from CASEKOO.
You may also log into your account to review your order history and check your most recent order details.
How Can I Make Changes to My Order?
If you need to modify your order, please contact us within 12 hours of placing your order at:
Please include your order number and detailed information regarding the requested changes, such as device model, case type, color, or shipping details.
Please note that order modifications can only be made before the order has been shipped.
When Will My Order Ship Out?
Orders are typically shipped within 1–3 business days after purchase confirmation.
Orders fulfilled from local warehouses in eligible countries may ship the next business day.
Please allow additional processing time during public holidays, major sales events, or periods of high order volume.
After shipment, tracking updates may take approximately 48–72 hours to appear depending on the carrier.
If your tracking information has not updated after 72 hours, please contact our customer support team for assistance.
How Can I Track My Order?
After your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
You can track your package through our tracking page:
You may track your order using:
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Your order number and checkout email address
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The tracking number provided in your shipping confirmation email
Please note:
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Tracking updates may take 48–72 hours to appear.
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Tracking delays may occur during holidays or promotional periods.
If you are unable to track your package, please contact:
We will assist you within 48 hours.
Delivery Delays
While we strive to ensure timely delivery, shipping timelines are estimates only and are not guaranteed.
Delays may occur due to:
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Customs clearance procedures
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Severe weather conditions
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Carrier operational delays
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Public holidays
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High shipping volume periods
If your order exceeds the estimated delivery timeframe, please contact us at:
Our support team will coordinate with the shipping carrier to investigate the issue.
How Do I Change My Shipping Method After Placing an Order?
Once an order has been placed and confirmed, the shipping method cannot be changed.
Please carefully review your shipping preferences before completing checkout.
Order Cancellation
If your order has been paid for but has not yet been shipped, you may request a cancellation by contacting our customer support team or through your account/order page. Approved cancellations will receive a full refund.
Once an order has been shipped, it can no longer be canceled. In this case, please refer to our Return Policy after receiving your package.
For cancellation requests, please contact:
What Do I Do If I Didn’t Receive My Package?
If your package appears lost, delayed, or marked as delivered but has not been received, please contact our customer support team with your order number.
We will review the shipping information and work with the carrier to help resolve the issue as quickly as possible.
What If There Is a Problem After Delivery?
If you experience any issues with your order after delivery, please contact us within three business days of receiving your package.
To help us resolve your issue efficiently, please provide:
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Your order number
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A detailed description of the issue
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Relevant photos or supporting documentation
Please contact:
Examples of issues include:
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Damaged products
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Incorrect items received
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Missing items
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Delivery marked as completed but package not received
Customs Duties & Taxes
In rare cases, customs duties, import taxes, or additional fees may be imposed by your local government or customs authority.
If such charges occur, CASEKOO will be responsible for the applicable fees in accordance with local regulations.
For any questions regarding taxes or shipping charges, please contact:
