Return Policy
Order Cancellation
We accept order cancellations before the product has been shipped or produced.
If your order is canceled successfully before shipment, you will receive a full refund to your original payment method.
Please note:
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Orders that have already been shipped cannot be canceled.
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To request a cancellation, please contact our customer support team as soon as possible after placing your order.
Returns
We accept returns of eligible products within 14 days after delivery.
To qualify for a return:
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The item must be unused, unworn, and in the same condition as received.
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The item must be returned in its original packaging.
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Proof of purchase or order confirmation is required.
Before returning any product, please contact our customer support team to obtain the correct return address and return instructions.
Return Conditions & Important Notes
Non-Returnable Items
The following items are not eligible for return or refund:
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Customized products
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Personalized items
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Final sale or clearance items (if applicable)
Return Shipping Fees
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If the return is caused by the customer (such as ordering the wrong item, change of mind, etc.), the customer is responsible for the return shipping costs. Shipping fees are determined by the courier or shipping provider selected by the customer.
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If the return is due to our error (including damaged, defective, incorrect, or missing items), CASEKOO will cover the return shipping cost.
Restocking Fees
CASEKOO does not charge any restocking fees for returned products.
Refunds
Once your returned item is received and inspected, we will send you an email notification confirming receipt of the return.
We will then notify you whether your refund request has been approved or rejected.
If approved:
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Your refund will be processed to your original payment method.
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Refund timing may vary depending on your bank, credit card provider, or payment platform.
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Most refunds are completed within several business days after approval.
Late or Missing Refunds
If you have not yet received your refund, please follow these steps:
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Check your bank account again.
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Contact your credit card company, as processing times may vary.
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Contact your bank, since refunds can take additional processing time before posting.
If you have completed all the above steps and still have not received your refund, please contact us:
You may also contact us through our customer support page:
Damaged, Incorrect, or Missing Items
If your order arrives damaged, contains incorrect items, or is missing products, please contact us within 3 business days after delivery.
To help us resolve the issue quickly, please provide:
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Your order number
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A description of the issue
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Photos of the product and packaging (if applicable)
Return Address
Please do not return products directly to the sender address shown on the package.
To receive the correct return address and return authorization instructions, please contact:
