Privacy Policy
Last Updated: March 24, 2026
This Privacy Policy describes how CASEKOO (“CASEKOO”, “we”, “us”, or “our”) collects, uses, discloses, stores, and protects your personal information when you visit or make a purchase from:
or otherwise use any related services, applications, customer support channels, marketing communications, or other services provided by CASEKOO (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” refer to users of the Services, including customers, website visitors, and individuals whose information we collect pursuant to this Policy.
Please read this Privacy Policy carefully before using our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
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Changes in our business operations
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Updates to legal or regulatory requirements
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New technologies or security practices
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Improvements to our services
Any revised Privacy Policy will be posted on our website with an updated “Last Updated” date.
Your continued use of the Services after any changes become effective constitutes acceptance of the revised Privacy Policy.
If you do not agree with the updated Privacy Policy, please discontinue use of our Services and contact us regarding account closure or data requests.
Collection and Use of Personal Information
“Personal Information” refers to information that identifies, relates to, describes, or can reasonably be associated with an individual.
We collect Personal Information from a variety of sources depending on how you interact with our Services.
What Personal Information We Collect
1. Information You Provide Directly
We may collect information you voluntarily provide to us, including:
Contact Information
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Full name
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Email address
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Phone number
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Billing address
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Shipping address
Order & Transaction Information
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Purchased products
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Order history
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Payment confirmation details
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Shipping information
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Refund and return details
Account Information
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Username
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Password
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Security credentials
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Account preferences
Customer Support Information
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Messages sent to our support team
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Chat records
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Product reviews
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Survey responses
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Feedback submissions
Marketing & Loyalty Information
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Gift cards
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Referral information
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Loyalty rewards
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Wishlist or saved cart items
Please note that some features of the Services require certain Personal Information. Choosing not to provide required information may limit your ability to access certain Services.
2. Information Collected Automatically
When you visit or interact with our Services, we may automatically collect certain technical and usage information (“Usage Data”), including:
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IP address
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Browser type and version
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Device identifiers
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Operating system
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Time zone settings
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Internet service provider
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Pages visited
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Clickstream data
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Website interaction data
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Approximate geographic location
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Referral URLs
We collect this information using cookies, pixels, web beacons, SDKs, and similar tracking technologies.
3. Information Collected from Third Parties
We may receive information from:
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Payment processors
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Shipping and fulfillment providers
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Marketing and advertising partners
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Analytics providers
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Social media platforms
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Shopify and related e-commerce service providers
These third parties may collect payment information such as:
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Credit card or debit card information
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Billing information
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Payment authorization data
Payment information is processed securely by third-party payment providers and is not stored directly on our servers unless necessary for legal or operational purposes.
How We Use Your Personal Information
We use your Personal Information for the following purposes:
1. Providing Products & Services
Including:
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Processing payments
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Fulfilling orders
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Managing accounts
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Providing customer support
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Facilitating returns and refunds
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Delivering purchased products
2. Marketing & Advertising
Subject to applicable law and your consent where required, we may use your information to:
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Send promotional emails and SMS messages
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Display personalized advertisements
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Measure advertising effectiveness
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Recommend products and offers
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Improve marketing campaigns
You may opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.
3. Service Improvement & Analytics
We use data analytics to:
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Improve website functionality
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Enhance user experience
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Diagnose technical issues
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Conduct research and audits
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Develop new products and services
4. Fraud Prevention & Security
We may use Personal Information to:
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Verify user accounts
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Detect fraud or abuse
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Prevent unauthorized transactions
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Protect our Services and users
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Enforce our Terms of Service
Cookies & Tracking Technologies
We use cookies and similar technologies to:
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Remember user preferences
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Maintain shopping cart functionality
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Analyze website traffic
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Personalize content
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Deliver targeted advertising
For information about Shopify-related cookies, please visit:
Most browsers allow you to disable or remove cookies through browser settings. Please note that disabling cookies may affect website functionality.
Global Privacy Control (GPC)
Our website recognizes Global Privacy Control (GPC) browser signals where required by applicable law.
If enabled, we will treat GPC signals as requests to opt out of certain targeted advertising or information sharing activities associated with your browser or device.
Learn more at:
How We Share Personal Information
We may share your information with:
Service Providers
Including:
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Payment processors
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Shipping carriers
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Customer support providers
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IT and cloud hosting providers
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Analytics providers
Marketing & Advertising Partners
To provide personalized advertising and campaign measurement.
Business Affiliates
Within our corporate group for operational and administrative purposes.
Legal & Regulatory Authorities
Where required by law, court order, legal process, or to protect our legal rights and security.
Business Transactions
In connection with mergers, acquisitions, restructuring, financing, bankruptcy, or sale of assets.
We do not sell sensitive Personal Information without your consent.
International Data Transfers
Your information may be transferred to and processed outside your country of residence, including countries that may have different data protection laws.
Where required by law, we implement appropriate safeguards for international transfers, including:
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Standard Contractual Clauses (SCCs)
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Data processing agreements
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Legally recognized transfer mechanisms
Retention of Personal Information
We retain Personal Information only for as long as necessary to:
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Fulfill the purposes outlined in this Privacy Policy
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Comply with legal obligations
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Resolve disputes
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Enforce agreements and policies
Retention periods may vary depending on:
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The nature of the information
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Legal requirements
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Security considerations
Your Privacy Rights
Depending on your location and applicable laws, you may have rights including:
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Right to access your Personal Information
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Right to correct inaccurate data
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Right to request deletion
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Right to data portability
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Right to restrict or object to processing
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Right to withdraw consent
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Right to opt out of targeted advertising or data sharing
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Right to lodge complaints with regulatory authorities
We may require identity verification before processing requests.
To exercise your privacy rights, please contact us using the details below.
Children's Privacy
Our Services are not intended for children under the age of 16.
We do not knowingly collect Personal Information from children. If we become aware that a child has provided Personal Information, we will take reasonable steps to delete it promptly.
Parents or guardians who believe a child has submitted Personal Information may contact us directly.
Third-Party Websites & Links
Our Services may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, policies, or content of third-party websites.
We encourage users to review the privacy policies of any external websites before providing Personal Information.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect Personal Information from:
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Unauthorized access
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Disclosure
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Alteration
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Loss
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Misuse
However, no internet transmission or storage system can be guaranteed to be completely secure.
Complaints
If you have concerns regarding our privacy practices or handling of your Personal Information, please contact us first so we can attempt to resolve the issue.
You may also have the right to lodge a complaint with your local data protection authority.
For EEA residents, information regarding supervisory authorities can be found here:
European Data Protection Authorities List
Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
📧 marketing@casekoo.com
📧 support@casekoo.com
Or visit:
CASEKOO
135 CONNAUGHT ROAD WEST
UNIT 503, 5/F, KAM TEEM INDUSTRIAL BUILDING
SAI WAN, HONG KONG
For purposes of applicable data protection laws, CASEKOO is the data controller of your Personal Information unless otherwise stated.
